Salesforce CRM for Small Businesses

Salesforce CRM for Small Businesses

Salesforce is a powerful Customer Relationship Management(CRM) software that small businesses can benefit from. CRM refers to technology for managing all your company’s relationships and interactions with customers and potential…

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What Does It Really Mean To Be a Customer-Centric Company?

What Does It Really Mean To Be a Customer-Centric Company?

Many companies describe themselves as “customer-centric” – but are they? Just because a customer can receive their item the next day are companies really meeting the challenges of the market?…

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Salesforce and Customer Service Improvement

Salesforce and Customer Service Improvement

More than ever, ‘customer service’ has become a major buzzword in the conduct of modern business. The age-old adage states that “the customer is always right”, and while that may…

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