Smart Tips to Build Customer Relationships with Salesforce
Reaching customers online is more important than ever since COVID-19 has caused many
offices and retail locations to shutter. Customers are less willing to make unnecessary travel to
retail storefronts. They seek to limit in-person transactions during the pandemic, preferring the
safety and convenience of online transactions from home. If you haven’t made a robust
transition online yet, your business could be in trouble.
As a business, you can meet many of customers’ needs from home by expanding your digital
products and services. The goal is to use technology to make your customers’ lives simpler, to
address specific business needs, and to reduce manual processes by using automation.
Expanding your company’s digital offerings also provides an opportunity to connect with
consumers in new ways. Small and large businesses alike can leverage digital technology to
build relationships with customers and get new leads. CRM is an important tool to help manage
those relationships. Unlike brick-and-mortar retail locations that serve the needs of local
customers and thus may have limited brand awareness opportunities, online marketing
campaigns have the ability to reach thousands or even millions of consumers across the globe.
CRMmetry’s partnership with Salesforce CRM software has helped to bring the leading CRM
software to this region. Salesforce is considered by many as the best customer relationship
management software on the market today. It’s an intuitive, user-friendly ecosystem designed to
help companies achieve rapid business growth online. It also works seamlessly with
independent software vendors (ISVs) that can be integrated and customized to streamline your
Salesforce work flow. With the right mix of software and apps, you can gain business insights at
a glance all on a single platform, making it easier to set CRM goals, track KPI results, and build
customers relationships with efficiency in mind. Click here to schedule your private Salesforce
consultation with us today.
Keep reading for more tips to help businesses get started with digital offerings.