Many companies describe themselves as “customer-centric” – but are they?
Just because a customer can receive their item the next day are companies really meeting the challenges of the market? Some of these mass market companies do satisfy the customer’s wants, needs and expectations by the nearly-impossible quick response of products and services.
Fulfillment of orders requires a seamless chain of events where all employees are engaged and there is clear communication. This is critical to operations. Salesforce enables that communication within the organization.
Just as critical is understanding the consumer’s needs, actions, reaction to advertising, and spending patterns. With the help of Salesforce, businesses can enable 360-degree views of customers and their expectations, thereby building better experiences. Here at CRMmetry, with the help of salesforce, we help businesses build better experiences.
Article: https://www.salesforce.com/