Salesforce and Customer Service Improvement
More than ever, ‘customer service’ has become a major buzzword in the conduct of modern business. The age-old adage states that “the customer is always right”, and while that may…
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What is Salesforce?
Have you ever heard of the Silo Mentality? Recently a customer and I were talking about this. Silo mentality has to do with the ineffective way of sharing customer information…
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